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Customer Journey Mapping Module 1


Event Details

This is Module #1 of a 4-part educational series on Customer Journey Mapping. This 4-part series is designed to teach entrepreneurs how to build a customer experience program into their businesses that will attract, convert and grow a tribe of customer advocates.

Viewers of Module #1 will learn how to build a foundation for growth by focusing on the customer’s experience and expectations. The ultimate goal is to develop advocates which believe in your product/service and want others to share in the same experience they did.

What viewers will learn is…

  • What is needed to build a foundation for success?
  • What is Customer Journey Mapping?
  • What are the benefits to both the company and the customer?
  • What are the 5 foundational components of Journey Mapping?
  • What is the difference between MACRO and MICRO Journey Views?
  • What is the Purpose behind Journey Mapping?

Marketplace Availability

This content will be available in your account for 8 days , (purchase before July 23, 2020 3:52pm).

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