Customer Journey Mapping Building a Customer Touch Point Map
Event Details
Building a Customer Touchpoint Map
The third in our MarketAtomy Customer Journey Mapping Series will help entrepreneurs understand how to identify the multiple touchpoints within the brand awareness process and how to map them. Also known as micro-moments, touchpoints do no follow a linear pathway but rather can enter the Journey as multiple points in the process.
Sign up here: http://meetu.ps/e/GGT60/K23cB/f
Learn...
* What is a TOUCHPOINT
* Why they are important
* How touchpoints tell the STORY behind the Brand
* How to build/create touchpoints
* What customers expect from touchpoints
* How to manage touchpoints outside the Brand's control
Date and Time
Starting May 30, 2019 12:00pm (UTC)
Event Location
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