Last Modified: September 08, 2022
We respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect about you or that you may provide to us when you visit the website viewstub.com, any of its subpages or any other website where we post this Policy (collectively, our “Website“) or when you use our online ViewStub platform connecting Fans and Event Organizers (whether on and through the Website or through our downloadable mobile application, the “Platform” and, together with the Website, our “Services“) and our practices for collecting, using, maintaining, protecting and disclosing that information.
Depending on the context, “you” may be either (1) an individual consumer using our Services for your own personal use to find, purchase tickets for and manage your experience at one or more in-person or virtual performances or other events (a “Fan“), or (2) an individual employee, contractor, agent or other personnel (“Event Personnel“) of an event venue or other event organizer that is an actual or prospective business subscriber to our Services (an “Event Organizer“).
This Policy applies to any information that we collect on and in connection with your use of the Services, including any information in any forms or messages submitted by you to us through our Services or using the contact information provided on our Services. This Policy does not apply to any information that we collect by any other means.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Services. By accessing or using our Services, you agree to this Policy. This Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes.
Information We Collect About You and How We Collect It
Personal Information We Collect
We may collect several types of information from and about users of our Services. This may include information by which users may be personally identified or information about a user that is maintained in personally-identifiable form (collectively “Personal Information“). Specifically, we (or our third party service providers acting on our behalf) may collect the following:
From Event Personnel
How We Collect Information
With the exception of (1) your IP address or Mobile Device ID and (2) your browsing and transactional history, preferences and patterns on the Services (which we collect automatically as you navigate through or interact with our Services, as described below in the section titled “Traffic, Usage and Computer/Device Information“), generally we collect this information directly from you when you submit it to us in connection with registering to obtain additional information from us (such as signing up to receive our e-newsletter or other marketing and promotional information about us or our Platform), registering for an account on the Platform, communicating with and transacting business with Fans or Event Organizers via our Platform, entering into a sweepstakes, contest, giveaway or other promotion related to our Services, responding to a voluntary survey you have agreed to complete, contacting us for customer service inquiries or reporting a problem with our Services, submitting an inquiry to us using the contact methods provided on our Services, or otherwise contacting us about our Services or our business.
Additionally, if you are a Fan we may receive information (including Personal Information) about you directly from Event Organizers that the Event Organizers have elected to upload or otherwise submit to and through our Services.
Finally, we may obtain certain Personal Information from integrated third-party applications, programs and/or devices that you elect to use in connection with your use of our Services (“Programs“), such as social media platforms where you choose to link your social media account with the Platform. You should review the third-party privacy policies applicable to information transferred to us from these Programs or from such third parties, since they may allow different or broader uses of that information than would be permitted by our Policy.
Traffic, Usage and Computer/Device Information
Additionally, as you navigate through and interact with our Services or interact with the emails, texts and other electronic messages that we or that Event Organizers send to you, we or our third party service providers may automatically collect certain traffic data, usage information, and information about your computer equipment or mobile device, such as your browser and operating system, your wireless carrier, the geographic region from which you are accessing the Services, time stamped logs regarding access times and duration of visits, the pages of our Services that you visit, configuration data, clickstream analytics and your actions and patterns when you use our Services (“Technical Information“). The technologies we use for this automatic data collection may include cookies that are stored on the browser of your computer or mobile device, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) and other types of embedded code. We collect this information to manage our content and improve users’ use of our Services; count and review the number of users of our Services and their usage patterns; to track key performance indicators such as pages accessed, frequency of access and other statistical information related to our Services (for example, recording the popularity of certain content and verifying system and server integrity); to identify the portion of users who accesses our Services via different web browsers or mobile operating systems; to recognize if user is a return user of our Services; to store information about a user’s visits; to remember a user’s preferences; and for similar purposes in connection with monitoring, maintaining and improving our Services. Third parties may also collect Technical Information and other information on our behalf as further described in the sections below titled “Use of Google Analytics,” “Use of Facebook Business Tools,” and “Tracking and ‘DO NOT TRACK’.”
How We Use Your Information
We may use the information we collect about you or that you provide to us, including Personal Information, to:
Use of Personal Information for Marketing Purposes
We may use your information (including Personal Information) for advertising, promotional and other marketing purposes in various ways. This includes using your information (including Personal Information) in the following ways:
If you do not want us to use your information in this manner, see the section below titled “Choices About How We Use and Disclose Your Information” for more information about how to opt out of such uses.
You may be able to use social media widgets (e.g., the Facebook “Like” button) while using our Services. These widgets will collect your IP Address and identify which page you are visiting on our Services and make your preference information available to third parties. The information collected by such widgets is controlled by third-party privacy policies.
We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including links to any third-party site from our Services. We make no representations, express or implied, concerning the accuracy, privacy, safety, security, or the information practices of any third-party site. The inclusion of a link to a third-party site on our Services does not constitute any type of endorsement of the linked site by us. We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.
Use and Disclosure of Aggregated or De-Identified Data
We may pseudonymize some Personal Information of users so that it can no longer be attributed to a particular, identifiable user without the use of other separately maintained information, or we may convert or combine some Personal Information of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user. As an example, if you are a Fan, we may pseudonymize, de-identify or aggregate information provided by or collected about you and other Fans to generate aggregate trends or insights about the purchasing and attendance behavior of fans generally that may be shared (including for commercial purposes) with our Event Organizer customers to better understand their audiences and attendees to improve their event experiences and their advertising, promotional and marketing efforts relating to their events. You understand and agree that we may use and disclose to third parties any such pseudonymized, de-identified or aggregated data for any lawful purpose.
Tracking and “DO NOT TRACK”
We may (or our third party service providers may on our behalf) collect Personal Information about your online activities over time and across third-party sites for tracking purposes when you use our Services. However, we do not currently allow third parties to collect Personal Information through or using our Services that could be used by them to analyze and store information about your online activities over time and across third-party sites for their own tracking purposes (separate and apart from any services they provide to us in support of our permitted uses of your Personal Information as described in this Policy).
Our Services do not respond to any “do not track” signals sent by your computer, browser or mobile device, and if your computer, browser or mobile device sends a “do not track” signal to our Services, our Services will not treat you differently from users who do not send such signals. For more information on how to disable certain tracking technologies, please visit the Network Advertising Initiative’s Consumer Opt-Out page [https://thenai.org/opt-out/] and the Digital Advertising Alliance’s Consumer Assistance page [https://www.youradchoices.com/choices].
Use of Google Analytics
We use Google Analytics to track and analyze certain traffic and usage statistics regarding the use of our Services, such as the number of visitors to our Services, how visitors are navigating to our Services, visitors’ general geographic region information, how long individuals are visiting our Services, and information about the equipment individuals are using to access our Services (e.g., browser version and operating system). Google Analytics may use a Google Analytics cookie as part of this service, and we may share certain Personal Information with Google Analytics as part of this service. We use this traffic and usage information to gauge, internally, the effectiveness of our advertising efforts and to make improvements to our Services and our marketing and promotional efforts.
In addition, we may use the following Google Analytics Advertising Features:
By enabling these features, we and certain third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together for various purposes. The information collected includes demographic information about our visitors and general information about our visitors’ interests. We use the information collected through our use of the Google Analytics Advertising Features to track purchasing behavior, segment our audience and to better target our advertising and marketing efforts (for our own and others’ products and services) and allow third-party vendors to do the same, for example to (1) display targeted advertisements to individuals who viewed tickets on our Website but did not make a purchase or sign up for an account, (2) target visitors from a certain geographic region with certain ads in Google search results that have previously shown a high degree of success for consumers in that region, (3) advertise our or others’ products and services across other websites that you may visit, or (4) allow Google or other third-party vendors to show you ads on websites that you visit after using our Services or clicking on an offer or ad in one of our emails or in our Website.
For more information, please review the following:
You can opt out of our use of certain Google Analytics features by updating the “Ads Settings” in your browser [https://www.adssettings.google.com/authenticated] or mobile device [https://ww.support.google.com/ads/answer/1660762#mob], by enabling the Google Analytics Opt-out Browser Add-on in your browser [https://tools.google.com/dlpage/gaoptout], or by visiting the Network Advertising Initiative’s Consumer Opt-Out page [https://thenai.org/opt-out/]. Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because those pages are not operated by us, we are unable to perform the opt-outs on your behalf.
Use of Facebook Business Tools
Optional Text Message Alert Service
If you are a Fan, you may have the option to sign up for informational and transactional text message alerts concerning events to which you have purchased tickets. Please refer to our End User Terms of Service [https://viewstub.com/company/terms] for more information about our SMS text message alert service. Information on opting out of this service may be found below under the section titled “Your Rights and Choices.”
If you have opted in to receiving text message alerts from one or more Event Organizers through our Platform, please be advised that (pursuant to our contracts with all Event Organizers) Event Organizers are prohibited from sending you marketing or promotional communications via text message under any circumstances. They are permitted only to deliver informational and transactional text messages relating to events to which you have already purchased tickets. If you receive text message communications directly from Event Organizers that you believe are inconsistent with the statements above, please contact us immediately at email@example.com so that we may investigate the matter and otherwise assist you.
Disclosure of Your Information
We may share your Personal Information with third parties in the following circumstances:
If you receive communications directly from Fans or Event Organizers that you believe are inconsistent with the statements above, please contact us immediately at firstname.lastname@example.org so that we may investigate the matter and otherwise assist you.
We may also disclose your Personal Information for any purpose disclosed when the information is provided, and for any other purpose with your consent.
Choices About How We Use and Disclose Your Information
You have certain choices regarding the Personal Information you provide to us. You can set your browser to refuse all or some browser cookies. If you choose not to accept cookies, you may be unable to access certain parts or pages of our Services, or certain parts, pages or features of our Services may not function properly.
If you do not wish to have your Personal Information used by us or by Event Organizers to contact you with promotional content or messages, you may update your preferences any time by adjusting the privacy settings in your ViewStub account profile, you may send us an email stating your request to email@example.com or you can opt-out by simply clicking on the “Unsubscribe” or “Updating your email preferences,” link in the most recent email you received and follow the prompts that appear. This opt-out does not apply to transactional notifications (e.g., purchase confirmations or deliveries of copies of tickets you have purchased), informational notifications (e.g., notifications regarding important updates to events to which you have purchased tickets) or notifications about changes to our Services or this Policy.
If you have enrolled in our text message alert service, you may opt out of this service (i.e., stop all text messages) at any time. With respect to any text message, you may reply STOP to end all messages, or you may opt out by adjusting the settings on your account settings page or by contacting us using one of the methods listed at the end of this Policy. In each case, please allow us a few days to process your opt out request.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s https://thenai.org/opt-out/.
Please also refer to the sections above titled “Use of Google Analytics” and “Use of Facebook Business Tools” for more information regarding opting out of certain Google Analytics features and Facebook business tools used on our Services.
Accessing and Correcting Your Information
You may send us an email at firstname.lastname@example.org to request access to any Personal Information that you have provided to us, or to correct or delete that Personal Information. For security reasons, we may need to request specific information from you to help us confirm your identity before we correct, update or delete any Personal Information you provide us. We will evaluate such requests on a case-by-case basis. In certain cases we cannot delete your Personal Information. For example, we cannot continue to maintain your account on the Platform without retaining certain portions of your Personal Information, so a request to delete certain forms of Personal Information may require the deletion of your account and cessation of services to you. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Users Outside of the States
Our Services are hosted in the United States and are provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. If you are accessing the Services from the European Union, Asia or any other jurisdiction with laws governing personal data collection, use, and disclosure that differ from United States laws, please note that by using the Services and providing your Personal Information to us and others through the Services you are expressly and knowingly consenting to the transfer of your Personal Information from your home country to the United States and other jurisdictions as indicated above (where laws may differ from the laws of your jurisdiction) and you are expressly and knowingly consenting to our use and disclosure of such Personal Information in accordance with this Policy.
California “Shine The Light” Disclosure
The California Civil Code permits California residents with whom we have an established business relationship to request that we provide a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to email@example.com or otherwise contact us using the information set forth below. Please mention that you are making a “California Shine the Light” inquiry.
Nevada Residents: Sale Opt-Out Rights
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: firstname.lastname@example.org. Please mention that you are making a “Nevada Sale Opt-Out Right” request.
Children Under the Age of 18
Our Services are not intended for children under 18 years of age, and no one under age 18 may provide any information to us or others on or using the Services. We do not knowingly collect Personal Information from children under age 18. If you are under 18 years of age, do not use or provide any information on the Services, make any purchases through the Services, or provide any information about yourself to us or to other users, including your name, address, telephone number, email address, IP address or Mobile Device ID, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 18 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 18, please contact us at email@example.com.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. When we have given you (or when you have chosen) a password for access to certain parts of our Services, you are responsible for keeping that password confidential. We ask you not to share your password with anyone. We also urge you to be careful about giving out information in public areas of the Services such as the “chat” feature enabled in connection with attendance at virtual events. The information you share in public areas may be viewed by any other user of the Services.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to or using our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Services.
We post any changes we make to our Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Services home page. The date the Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Services and this Policy to check for any changes.
We are ViewStub, Inc., a Delaware corporation with headquarters in Orlando, Florida. To ask questions or comment about this Policy or our privacy practices, you may contact us through the Contact Us page on our Website [https://viewstub.com/company/contact], e-mail us at firstname.lastname@example.org or call us at (407) 494-2298.
In the future, we may update these Terms to clarify our practices or to reflect new or different practices (adjustments, added features, etc.). ViewStub reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we may notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications to these Terms will become effective on the day they are posted unless stated otherwise. Your continued use of our services after changes become effective indicates that you accept those changes.
Any and all revised Terms shall supersede all previous Terms.
Last updated: 09/08/22